Opportunity Description
Anderson Knight is recruiting a Part-time Complaints Resolution Handler on behalf of a leading organisation in the financial services sector.
This role is ideal for someone who has at least 1 year of end-to-end complaint handling experience in a regulated environment and is confident managing cases from initial contact through to final resolution.
Location: Glasgow (Hybrid)
Salary: £15.11
Hours: Tuesday + Wednesday (4pm-8pm) and Saturday (9am-6pm).
These are the preferred shifts, however there is flexibility in the days for the evening shifts.
Key Responsibilities
• Manage a caseload of complaints from start to finish, ensuring fair, timely and accurate outcomes.
• Communicate clearly and professionally with customers and internal stakeholders.
• Log and document all cases in line with regulatory and internal standards.
• Gather information from relevant departments to support resolution.
• Keep customers updated throughout the process and d...
This role is ideal for someone who has at least 1 year of end-to-end complaint handling experience in a regulated environment and is confident managing cases from initial contact through to final resolution.
Location: Glasgow (Hybrid)
Salary: £15.11
Hours: Tuesday + Wednesday (4pm-8pm) and Saturday (9am-6pm).
These are the preferred shifts, however there is flexibility in the days for the evening shifts.
Key Responsibilities
• Manage a caseload of complaints from start to finish, ensuring fair, timely and accurate outcomes.
• Communicate clearly and professionally with customers and internal stakeholders.
• Log and document all cases in line with regulatory and internal standards.
• Gather information from relevant departments to support resolution.
• Keep customers updated throughout the process and d...
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