Participant Services Representative

Title: Participant Services Representative Department: Associated Administrators
FLSA: Non-exempt Hours per week: 40
Position Summary
The Participant Services Representative provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.
Key Duties and Responsibilities
* Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
* Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
* Updates files, including documenting system notes of conversations or action taken.
* Performs tasks associated with the administratio...