Participant Support Officer - APS 3

Participant Support Officer - APS3 equivalent

We are seeking experienced Participant Support Officers to join a government service delivery team in South East Queensland. These full time contract roles are based in Maroochydore and are focused on providing high quality support to participants, families and stakeholders.

This is an excellent opportunity for candidates with a strong background in customer or participant service who enjoy working in structured, policy driven environments and supporting diverse community members.

Key responsibilities

• Communicate clearly and empathetically with participants and stakeholders, both verbally and in writing
• Provide timely and accurate support to participants navigating service processes
• Manage a range of administrative and case support tasks concurrently
• Identify issues and escalate or resolve matters in line with established procedures
• Maintain ac...