Patient Experience Team Leader

Job Title: Supervisor / Team Leader – Healthcare Customer Service (Inbound & Outbound)

Department: Customer Service / Healthcare Operations

Reports To: Team Manager / Operations Manager

Location: [Onsite / Hybrid / Remote]

Experience Required: 4–8 years (minimum 2 years in a team-handling role)

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Job Summary

We are seeking an experienced Supervisor / Team Leader to manage Healthcare Customer Service operations, including inbound and outbound call handling. The ideal candidate will lead a team of customer service executives, ensure high-quality patient and payer interactions, meet SLA and quality benchmarks, and drive continuous performance improvement while adhering to healthcare compliance standards.

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Key Responsibilities

Team Leadership & People Management

· Supervise and manage a team of inbound and outbound healthcare customer service agents.

· Assign daily workloads, manage rosters, and ensure optimal ...