Patient Service Executive

Patient Service Executive

Job Description

• Take care of the patients from the time they call till they finish their medical checkup and go back.
• Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
• Visit inpatient ward patients on daily basis.
• Should be capable of solving problems, effective communication strategies and conflict resolution.
• Communicate all information to front office personnel and Physicians regarding Patient.
• Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
• Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
• Provide information to ass...