Patient Service Representative

This Patient Service Representative role offers a unique opportunity to make a meaningful impact by supporting underserved senior populations through a highly personalized, value-based care model. You’ll build trusted relationships with providers while representing a mission-driven organization focused on improving outcomes, not just prescriptions. It’s an ideal role for someone who wants both strong career growth and purpose in their daily work.
Description

+ Front Office Duties: Provides an effective and efficient reception service to patients and visitors, addressing general inquiries, scheduling and confirming appointments, verifying demographics and insurance, collecting co-pays, and managing the check-out process.

+ Ensures all patients are registered in the EHR promptly and accurately.

+ Maintains situational awareness, advises patients of delays, and offers appropriate apologies.

+ Customer Service: Demonstrates active concern for all cust...