Patient Service Representative

**Job Summary and Responsibilities**

*****Hiring Full-Time Patient Service Representative!*****

*****AmeriMed Infusion Pharmacy - West Chester, Ohio *****

**Competitive Wages/Comprehensive Health Insurance Package Offered/Vac-PTO much much more**

The Patient Service Representative (PSR) plays a vital role in delivering exceptional customer service within a healthcare setting. Their responsibilities include:

- Providing courteous, accountable, understanding, and responsive service to patients.
- Making outbound calls to patients to gather information on supply, enteral, and medication refill needs.
- Entering refill requests into the system and completing Patient Refill Assessments for each delivery.
- Creating delivery tickets with the necessary supplies for shipment to patients.
- Addressing patient questions, resolving complaints promptly, and ensuring satisfactory resolutions.
- Communicating patient needs effectively to th...