Patient Support Executive

Through a Culture of Accuracy, Competency & Teamwork

Job Opening For Patient Support Executive - Medical Billing

Primary Roles Responsibilities:

• Answer Incoming calls and also make outbound calls.
• Ensure that right patient is identified before disclosing information
• Listen to Customer queries and resolve and provide solutions, if unable to resolve, have the same escalated to the supervisors. If Insurance query, respond appropriately, also obtain relevant missing info from the patient so that claim can be processed
• Understand and handle disputes
• Detailed Documentation
• Efficient Call Handling Time
• Potential Follow Up Methods Payment in Full and Partial Payment discussions
• Effective rate of speech - good communication & neutral accent Obtain Insurancedetails from patients
• Call for accidental Information like DOA Demographic details/ Mismatch in Name and DOB
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