Opportunity Description
Position Summary
As a Patient Support Specialist you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. You’ll be an expert at helping our patients (customers) navigate their patient portal, explaining their insurance coverage, and assisting them in getting their medication delivered in a prompt manner.
Role and Responsibilities
- Handle redundant tasks
- Resolve inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information
- Reach out to patients to resolve issues preventing their order from processing
- Partner with internal and external operational teams to make prescriptions successful
- Assist patients with and provide best practices to support their success on the client’s platform
- Understand complex systems simply and frequently find creative solutions ...
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