Payment Operations Analyst

Neon is a global payments and e-commerce platform that helps game publishers earn more money and gain independence from app stores. We believe commerce should be open and transparent, offering clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech, and gaming veterans, Neon focuses on product and partnership excellence, co‑piloting decisions and abstracting risk and complexity for our customers. We replace old‑school, black‑box relics with modern, developer‑centric infrastructure.

Role Overview

This role owns the operational backbone of Neon’s payment system: dispute and chargeback management, fraud operations, compliance monitoring, payment performance tracking, and operational support for Customer Success. The analyst works across payments, risk, fraud, and compliance – supporting the Head of Payments and Risk, Fraud & Compliance Product Leader across all four functions.

Scope & Responsibilities

Dispute & ...