Payment Solutions Analyst: Case & Billing Lead

Genesys in Manila is seeking a Payment Solutions Analyst to manage and coordinate customer payment-related cases through the case management platform. You will act as the primary point of contact for inquiries and escalations, ensuring timely resolution and documentation of all case activities.

The ideal candidate should possess strong communication skills and a commitment to improving customer satisfaction. The position offers a competitive salary, professional development opportunities, and a dynamic work environment.