Payroll Case Manager Customer Relations

Join CGI as a Payroll Case Manager, specializing in customer relations. This role is pivotal in ensuring client loyalty through analytical problem-solving and effective communication.
The ideal candidate will have a strong background in payroll management, with at least 4 to 6 years of experience. You will lead investigations into client issues related to payroll, serving as the main point of contact to communicate resolutions effectively. Build relationships across departments to enhance client experience and satisfaction.
Key Responsibilities:
• Analyze payroll data to uncover reasons for client complaints
• Coordinate with technical and support teams for issue resolution
• Maintain primary communication with clients throughout analyses
• Create clear and detailed reports on client issues
• Review and manage changes related to client access security
Requirements:
• Bachelor’s degree or relevant field experience
• Minimum 3 years in Canadian payroll and B...