PEGA Workflow Support Analyst - Toronto

Join the Digital Team as a PEGA Application Support Analyst in Toronto, ON, with a focus on high-complexity applications. In this role, you will lead troubleshooting efforts and optimize PEGA workflows.
As a Senior Analyst, you will utilize your advanced technical knowledge to support integration and address issues within our dynamic applications portfolio. Your contributions will foster collaboration across Agile labs and enhance the production readiness of applications using PEGA technologies.
Key Responsibilities:
• Resolve technical PEGA issues with urgency
• Engage with Agile teams for project alignment
• Analyze and troubleshoot integrated environments
• Suggest system process improvements
• Maintain awareness of emerging technology vulnerabilities
Requirements:
• Extensive experience in PEGA application support
• SQL proficiency and experience with DB2/SCON
• Familiarity with monitoring platforms like PagerDuty
• In-depth knowledge of RBC Infr...