Opportunity Description
Position
People and Partnership Account Manager (Team Lead)
Location
Ortigas
Work setup & shift
Onsite – Nightshift / Dayshift
Key Responsibilities And Accountabilities
- Regularly coordinate with the client regarding the status of the offshore team
- Implement and monitor KPIs set by the client or MS
- Monitor the team’s performance
- Conduct coaching sessions and issue corrective actions
- Monitor and track daily attendance
- Implement policies, deadlines, and standards set by the client
- Handle complaints and queries from all staff
- Provide day‑to‑day operational support
- Resolve minor client and staff issues
- Report to the Operations Manager and VP of Operations
- Disseminate information to employees, such as updates on policies and company events
- Create, maintain, and administer schedules for outsourced staff in coo...
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