People Systems & Automation Lead

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why this role matters

Our People team is growing fast, and so is the complexity behind it, more hires, more contracts, more government portals, more payroll dependencies, and more systems that need to “just work” together.

Right now, a lot of our HR operations still rely on manual tracking, spreadsheets, and fragmented system processes. That works at a small scale, ...