Personal Computer Support Technician (Tier II)

We are actively seeking a Personal Computer Support Technician to join our team as we strive to elevate and innovate our organization. Our mission centers on delivering user-focused IT solutions for our Centers of Medicare and Medicaid (CMS) customer base. This initiative demands continuous innovation and the ability to create seamless experiences across CMS systems, applications, and solutions. By proactively developing secure IT integrations and designs, we aim to unify end-user devices, infrastructure hardware, software, and applications, ensuring a smooth and intuitive experience for all users while safeguarding critical data.





Primary Responsibilities:

- Install, configure, troubleshoot, repair, and test various technology equipment—including workstations, printers, video teleconferencing equipment, and peripherals—under the guidance of the Customer Support (Tier 2) Lead, following established policies, procedures, and Knowledge Base Articles (K...