Pharmacy Tech Services - Client Success Manager

The Account Manager (AM), Pharmacy Technology Services (PTS) is responsible for managing the day-to-day operational and client service experience for assigned clients supported by pharmacy technology platforms. This role serves as the primary client-facing point of contact, working closely with internal operational, technical, and support teams to ensure accurate, timely, and high-quality service delivery.

Primary Responsibilities

Client & Operational Management

• Own the day-to-day service experience for assigned clients.
• Serve as the primary point of contact for operational and technology-related client questions and requests.
• Manage intake, tracking, and coordination of client issues, requests, and escalations.
• Coordinate ongoing maintenance activities such as benefit updates, eligibility files, reporting, and system access.
• Ensure clear documentation, tracking, and follow-through on c...