Platform Support Advisor

Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 6 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a weekly mix series that has run for 18 years. 

Purpose of the role:

This is an entry-level position, based in London, supporting our global Support team to maintain industry-leading service levels. Playing a vital part in the daily operations of one of RA’s most dynamic teams, the Platform Support Advisor will be responsible for day-to-day promoter and customer support and administration.

Key responsibilities:

• Dealing with customer ticketing queries and resolving poten...