Pre-Sales Lead (CCaaS / Customer Experience Solutions)

About the job We are HCLTech , one of the fastest-growing large tech companies in the world and home to 219,000 people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. Job Description – Pre-Sales Lead (CCaaS / Customer Experience Solutions) Location: Noida Experience: 12–15 years Function: Digital Workplace / Digital Process Operations (DWP/DPO) – Pre-sales 1. Role Summary The Pre-Sales Lead – CCaaS will drive solutioning and deal shaping for customer experience and contact center opportunities across Service Desk and DPO engagements. This role acts as a critical bridge between sales, consulting, and delivery teams , ...