Premium Lounge Operations & Guest Experience Lead

A leading airline is seeking a candidate to join its Premium Passenger Services team in Singapore. The successful individual will oversee the operations of the SilverKris Lounge and provide exceptional service to premium passengers. Key responsibilities include ensuring smooth lounge operations, supervising staff, and handling escalated complaints. Candidates should possess a relevant diploma and proficiency in English and another language. A service-oriented mindset and ability to work shifts are essential.
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