Principal Customer Success Manager – Public Sector

Problem Solvers. Proactive Protectors. Relentless Allies.

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The Principal Customer Success Manager (CSM) is responsible for managing a portfolio of high-value, strategic customers, building, and maintaining strong, long-term business relationships. As the trusted advisor, the Principal CSM builds relationships with all customer stakeholders (up to the CXO level) and ensures customers derive tangible value from the company’s solutions. Principal CSMs in this role are seasoned, consultative business advisors who bring solution expertise and ensure the adoption of the most appropriate products, services, and strategies to help customers achieve and expand upon their desired outcomes.Throughout the Fortra customer lifecycle, the Principal CSM acts as the customers advocate. They work closely with customers to identify business challenges and opportunities, proposing tailored Fortra solutions. By fostering strong executive-le...