Principal Engineer, Water, Rec

About Firstsource: Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE:, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Job Description: Role Overview: We are seeking an experienced Voice AI Infrastructure & Integration Engineer to own the platform reliability, observability, and telephony integration for our LLM-native voice agent. You will build the monitorin...