Priority Support Analyst Intern

We are recruiting for X4 roles.

JOB PURPOSE

The primary purpose of this internship is to develop foundational operational support skills across the production payment environments, including Switch, Retail Integrations (POS / AWS / Offline) and eCommerce. Working under the guidance and mentorship of senior analysts, the intern will assist with logging and triaging incidents, basic technical investigations, customer communications and proactive monitoring, while building hands‑on experience in payment processing, system stability and SLA‑driven service delivery.

RESPONSIBILITIES

Technical Support

• Assist with providing analytical support functions for the Omnichannel areas of the business, including Switch, Retail Integrations (POS / AWS / Offline) and eCommerce production environments, under supervision.
• Help log, triage and categorize inbound incidents within defined SLA windows across all three channels.
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