Problem Management

TCS hiring for Problem Management Location: Bangalore Experience: 4-6 Must have: Participate in postmortem meetings and drive service providers to identify root cause including well defined corrective/preventive action plans Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded, and tracked to resolution in line with agreed resolution plans Strong exposure to Service Now with a clear understanding of how tools should be used to support problem management process activities Pro- actively identify operational issue and trends Provides appropriate reporting and drive resolution working directly with Service Providers Monitor’s problem management performance metrics and Key Performance Indicators (KPIs) Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues Creating and updating of Problem Records Organizing and chairing Problem Inve...