Problem Management Lead: RCA & Incident Insights

Broadridge Financial Solutions is looking for a Senior Problem Manager in the Philippines. This position emphasizes production incident review and improvement of Root Cause Analysis (RCA) processes, ensuring thorough documentation and communication across cross-functional teams.

The ideal candidate will possess a background in IT Support or Operations, with strong analytical and communication skills. Additional familiarity with ITIL workflows and ticketing systems like ServiceNow will be advantageous. This role requires excellent organizational skills and the ability to manage multiple priorities effectively.