Process & Capability Manager (Originations ANZ)

Responsibilities:

• Lead internal process reviews and uplift to improve efficiency, accuracy, and reduce manual handling.
• Align Originations processes across AU/NZ and support x‑skill rollout and embedding.
• Partner with Credit Risk, Pay Tech, Shared Services, QA and Product to identify and implement improvement opportunities, leveraging systemic defect, friction point and complaint insights.
• Research, size and present system capability opportunities to key stakeholder and forums for prioritization and funding.   
• Leverage existing and emerging tools—including AI—to maximise automation and future‑ready workflow design.
• Act as the Pay Card Originations owner across projects, capability rollouts and migrations.
• Build and maintain a prioritised backlog of improvement initiatives with benefits tracking and opportunity sizing.  
• Lead and support direct reports, fostering capability uplift, alignment and delivery ex...