Process Consultant

Key Responsibilities: Change Management Responsibilities Establish and enforce Change Management policies and frameworks in alignment with ITIL best practices Assess risk, impact, and feasibility of proposed changes, ensuring minimal disruption to business operations Onboard Development teams to Change Management tools and create workflow for them Ensure proper testing, validation, and rollback strategies are documented for the change Track and report on Change Success Rates, Failed Changes, and Change-related Incidents Work with cross-functional teams to align changes with business priorities and IT governance policies Provide training and awareness on Change Management best practices Maintain Change Management documentation/proof for compliance for various products Incident Management Responsibilities Lead the Incident Management process, ensuring swift response to major incidents and minimizing business impact Act as the primary escalation point during critical incidents, coordinati...