Process Control Officer (Collections)

About The Role

As a Process Control Officer , you will be responsible for performing operational validation of processes and Collections Self-Assessment of low and medium risk processes in accordance with the approved manual and guidelines of Collections.

How You’ll Contribute

• Conducts validation and alignment with the approved criteria set of a specific process within the division


• Provides a comprehensive report on the findings resulted from the process checking conducted


• Perform Self-Assessment (SA) for the defined low and medium risk collections processes and procedures


• Conducts investigation of possible process lapses within the division


• Ability to clearly communicate issues identified by the unit to Collections management team with a clear action plan to resolve these with acceptable time frames


• Suggest action plans and process improvement t...