Process Management Specialist

At ING we are looking for Process Management Specialist

Your role and work environment:

We are looking for a talented and enthusiastic Process Management Specialist to join our Ready to Pay Team of Products & Payments Tribes. This team is responsible for designing, managing, and continually improving a payment experience that is secure, efficient, and unwaveringly customer‑centric.

Your key responsibilities:

You are passionate about delivering seamless, secure, and efficient payment processes for our clients. You bring a strong understanding of payment systems, regulatory frameworks, and process optimization within the Payments domain.

• Ensure operational excellence in payment‑related processes, collaborating with technical and business teams to define and implement functional requirements.
• Drive continuous improvement, identifying pain points and proposing solutions based on KPIs, customer feedback, and regulatory need...