Process Optimization Lead: RPA, AI & ServiceNow

A consulting firm in Toronto is seeking a Lead Process Consultant to drive process optimization within service desk operations. You will evaluate workflows, lead improvement initiatives, and implement RPA and AI solutions. Candidates should have over 10 years of experience in process consulting, expertise in process mapping tools, and strong familiarity with automation technologies. This role offers an opportunity to enhance efficiency through KPI tracking and collaboration with stakeholders.
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