Process & Quality Assurance Analyst 1 1

Title: Process & Quality Assurance Analyst 1 1

Location: Pasig City (AAC0), PH

Date: Apr 28, 2026

Description:

Tasks, Duties & Responsibilities:

• Process Improvements/ Standardization/ Re-engineering
• Time and Motion Studies/ Performance Metrics and Standards Setting
• Assistance in the delivery of SMITS internal projects/quality programs
• Time Accounting Administration
• Customer Satisfaction (CSAT) Survey Administration, Analysis and Reporting
• Information Asset Library (IAL) Administration
• Templates Creation, Review and Standardization
• Process Compliance Reviews/Audits (not yet started)
• Process Support
• QMS Implementation and Maintenance

Specific Roles:

Process Improvements:

• Analyze current processes, recommend improvements, implement approved standard processes and monitor effectiveness o...