Product Operations Specialist (II)

As the Product Support Manager, you will play a critical role in ensuring that consumers and enterprise end users get the most from Gmail &  Chat. You'll be the face and voice of the user and represent support matters with Product and Engineering partners. You'll work closely with your gUP team members to orchestrate new launches, troubleshoot trends in user feedback, and manage escalations across various channels. You will develop support strategies to support Gmail and Chat, surfacing qualitative and quantitative insights that inform the Product area of top user needs and requests. You will also own the Social and Community workstream, liaising with Community Managers and support agents to ensure that our users are well supported, and that Product and Engineering are apprised of the latest user feedback.

This is a fun, dynamic cross-functional role where you will be working in both a strategic and operatio...