Product Sppt Tech Advisor 2

Job Overview
Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines

Essential Functions
• Work with customers and project management teams to identify key project milestones and implementation timelines
• Work with customers and project management teams to gather requirements and translate them into technical specifications
• Day to day management of the ticketing queue for clients ensuring completion in line with client needs/expectations
• Prepares for recurring internal meetings and advises on timeline progression
• Ensures all tickets are up to date. Responsible for ticket escalation as needed.
• Builds out weekly client slides. Provides snapshot of projects and status.
• Responsible for various administrative tasks
• Participate in QA, UAT & pro...