Product Support Agent - Cape Town

The Regional Product Support Agent is responsible for assisting customers with technical challenges, application navigation, and product-related queries. While daily customer walk-ins and system log-ins will be facilitated and managed by the Regional Supervisors, the technical assistance function will remain centralised from the Johannesburg Head Office to ensure consistency, quality, and efficiency in resolving customer concerns.

• Provide telephonic service existing clients.
• Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
• Liaise with internal / external clients, branches, consultants, as well as fitment departments
• Capture, maintain and update customer and vehicle details
• Communicate with the Cancellation department when receiving cancellation request from the clients
• General office administration (Pull reports, Investigation, Roaming and Login/reset passwo...