Product Support Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.**What You ́ll Do****Case Management & Technical Support****Product Support Documentation*** Create, update, and maintain product FAQs, instruction manuals, user guides, and customized documentation versions for different client offerings* Collaborate with Vendor Product Support and Product Managers to ensure all documentation remains current, accurate, and supported by comprehensive test plans**Cross-Functional Collaboration*** Partner with Product Managers, Support Teams, and Client Management to define and document requirements* Communicate requirements and solutions across internal teams* Serve as a liaison between clients, vendors, and internal stakeholders* Resolve or appropriately escalate challenges to maintai...