Product Support Engineer

Job Description

Do you enjoy solving complex technical problems? Are you excited about the future of API security? Join our prestigious escalations technical support team. Join Akamai's Product Support team for our industry‑leading API Security platform. Address complex technical escalations, perform detailed investigations, and resolve issues in SaaS and cloud‑native environments. We seek support engineers capable of managing intricate investigations, navigating uncertainty effectively, and diagnosing problems across diverse system layers.

Responsibilities

• Owning complex technical escalations end‑to‑end, coordinating investigations and resolution across multiple teams and system layers
• Performing deep technical investigations involving SaaS application behavior, APIs, integrations, SQL databases, and containerized/cloud‑native environments
• Working through ambiguous, previously undocumented, or pre‑runbook issues while contrib...