Product Support Engineer

We are seeking a highly skilled Product Support Engineer to join our team in Dubai. The ideal candidate will be responsible for delivering first-level and second-level technical support for IT products, including hardware, software, and applications. This role requires a proactive individual who can diagnose and resolve issues efficiently, ensuring the smooth operation of our IT solutions for clients.

Technical Support

• Provide first-level and second-level support for IT products, troubleshooting issues related to hardware, software, and applications.
• Assist customers with installation, configuration, and setup of IT products.
• Identify, replicate, and resolve technical issues, escalating complex problems to senior technical teams or vendors when necessary.

Product Expertise

• Develop a deep understanding of the IT products offered, including their functionalities, features, and techni...