Product Support Manager

About us

Our entrepreneurial spirit drives us in what we do and what we are passionate about. Our mission is to become the premier health partner in the insurance business. Recognising the need for innovation in the traditional employee insurance model, we are set to revolutionise the employee insurance industry. We help companies support people before and after they get sick and to make more of their time. Our insurance solutions reduce monotonous and manual work for employees, doctors, HR and payroll managers. As we strive to lead a technology‑driven transformation, we put employees first.

Your role

As our first Product Support Manager at grape, you will be responsible for building up our internal support operations. You will sit at the intersection of our Product and Engineering teams, acting as the crucial layer that stabilises our internal processes. Your mission is to build the infrastructure, triage systems and knowledge‑management culture requi...