Product Support Specialist

The Product Support Specialist acts as the first point of contact for support cases. The PSS (Product Support Specialist) directly reports to the Support Manager. The successful candidate is expected to troubleshoot, answer basic queries, and direct the client towards proper use and management of the software application.

Responsibilities

• Attend to support cases via phone, email, or online web tools
• Answer enquiries and prepare materials on product usage and sales
• Analyze and categorize issues to eventually route the support cases to the right support staff
• Conduct client training
• Perform environment health checks
• Handles sales enquiries and background checking of potential clients after receipt of sales enquiries
• Perform other related duties as assigned

Skill Qualifications

• Ability to communicate in English, verbal and written, in a concise and clear manner...