Product Technical Support Analyst Lead (Finance and Accounting Background)

Type of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Commerce/Business

Position Type

Full time

Role Location

Hybrid (three days in-office, two days virtual)

Job Summary

The CX Support Analyst provides functional and technical support for a premier client on the Investment Accounting Manager (IAM) platform. The role involves managing daily production issues, monitoring batch processes, supporting client operations, and ensuring timely communication across internal and client teams.

What You Will Be Doing

• Provide functional and technical support on the IAM platform, ensuring all client queries are resolved with high‑quality, timely responses
• Perform issue triage, troubleshooting, log analysis, and recreate client scenarios in test environments to identify root causes
• Manage daily production support, including IAM BAU tickets, funct...