Production Incident Manager | ITIL & ServiceNow Expert

A multinational IT services company is seeking a skilled Incident Manager to lead incident management activities. The ideal candidate will have 5-8 years of experience in production support, specifically within IT services. Responsibilities include managing incidents, coordinating with technical teams, and using ServiceNow for tracking. Strong communication and expertise in ITSM frameworks are essential. This role is crucial for ensuring effective incident resolution and adherence to SLAs.
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