Opportunity Description
Role: Production Support Analyst Job Level: 3-5 years of relevant experience (L2) Duration: 12 Months Key Responsibilities:
- Provide 24x7 production support onsite / offsite
- Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
- Manage and respond to users in a timely manner.
- Log incident ticket for production issues and user queries
- Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
- Prioritize defects and plan for production release based on defect criticality or align with quarterly release
- Follow up on defect and incident closure and meet incident closure KPI
- Share production defect support learning with QA team and development team to improve application quality and minimize future defects
- Make sure system availability as per ...
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