Opportunity Description
Description
Patient Experience Strategy & Program ManagementLead the design, execution, and continuous improvement of TMPN’s ambulatory patient experience strategy across clinic sites.Develop and maintain a comprehensive patient experience roadmap with measurable KPIs, milestones, and accountability structures.Manage vendor relationships for patient satisfaction survey platforms (., Press Ganey, NRC Health) and ensure optimal configuration, distribution, and response rates.Coordinate and facilitate Patient Experience Committees, working groups, and cross-functional improvement teams.Data Analytics & Performance ReportingAnalyze survey data, online reviews, and patient grievance trends to identify improvement opportunities.Partner to develop and maintain executive-level dashboards and scorecards that track performance by site, provider, and domain (., access, communication, care coordination).Tr...
Full-Time
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