Program Manager, ReLo, L5, Supply Chain AU

Description
Reverse Logistics Program Manager

We are seeking an experienced Reverse Logistics Program Manager to join our Supply Chain team. This role will be responsible for optimizing the end-to-end reverse logistics process, ensuring efficient handling of customer returns, vendor returns, and removal volumes while maintaining operational excellence across our fulfillment network.

Key job responsibilities
• Design and implement reverse logistics programs that optimize end-to-end returns processing, including customer returns, vendor returns, and removals, while establishing and monitoring key performance indicators (KPIs) to drive continuous improvement in processing time, costs, and customer experience.

• Develop capacity planning models and forecasting tools to predict return volumes, inform labor planning requirements, and maintain optimal backlog levels through proactive demand management and workforce planning strategies.

• Partner with ...