Program Service Coordinator - Hybrid Role

Join a B Corp certified social enterprise as a Program Service Coordinator, working with healthcare benefits programs in a hybrid model. Manage inquiries and deliver exceptional service for applicants across Canada.
In this full-time, permanent role, you will interact with program applicants via phone, web chat, and email. Key responsibilities include handling a high volume of incoming calls, assisting families throughout the registration process, and providing program information to ensure applicants' eligibility. Your contributions will help facilitate smooth enrollment and enhance the applicant experience.
Key Responsibilities:
• Respond to inquiries using live-agent chat, web chat, and email
• Handle a high volume of incoming calls efficiently
• Support families through the registration and intake process
• Ensure accurate tracking of applications in databases
• Assess applicant needs and suggest applicable solutions
Requirements:
• 3–5 years in customer ...