Programmer/IT Technical Support

Job Summary

We are looking for a reliable and motivated Programmer/IT Technical Support to join our team in a fast-paced collection agency environment. The ideal candidate will be responsible for maintaining, supporting, and improving company systems such as ROBOCAT, CRM, and SMS platforms, while also providing technical support for hardware, software, and network-related issues. This role requires both programming knowledge and hands-on IT troubleshooting skills to ensure smooth business operations.

Scope of Work

• Provide technical support for company systems including ROBOCAT, CRM, SMS, and other internal applications.
• Monitor, troubleshoot, and resolve hardware, software, and system-related issues.
• Maintain and support desktop computers, printers, and other IT equipment.
• Perform PC reformatting, software installation, configuration, and upgrades as needed.
• Assist in the development, enhancement, and maintenance o...