Project Lead - Outsourcing Experience

Responsibilities

• Providing onboarding and continuous training as and when require
• Task allocation, team coordination, and ensuring timely delivery in accordance with agreed schedules and terms specific by the client.
• Managing and resolving complaints in a timely and effective manner
• Processing escalations and ensuring appropriate resolution
• Implementing disciplinary measures when required to maintain professional conduct and performance standards
• Facilitating the billing process and queries

Requirements

• Must possess at least three (3) years of related experience with a minimum Diplomaqualification.
• Experience in Management of outsourced project.
• Experience managing a team handling administrative duties.
• Ability to multitask, manage deadlines, and work with multiple divisions.
• Prior experience with government agencies or public sector projects i...