Project Manager

Job Description
Insight Global is seeking a PMO / Project Coordinator to support a CCaaS (Contact Center as a Service) transformation initiative. This individual will play a critical coordination role across multiple workstreams, driving alignment, visibility, and execution within a complex, multi-stakeholder environment. This position is essential to ensuring the program remains organized, on track, and effectively governed.

Key Responsibilities
- Build, maintain, and continuously update integrated project plans using Microsoft Project
- Coordinate cross-functional teams, including development (AI engineering, IT integration, and data teams), testing, architecture, vendor teams, change management, and cutover/ongoing support
- Track and manage:
Dependencies, risks, issues, and blockers across 6+ stakeholder groups
Action items to drive accountability and ensure timely follow-through
Escalations to program leadership (Deloitte Senior Manager, Client Progra...