Opportunity Description
Project Team Lead
Diversified Services Network, Inc. (DSN) is seeking a Project Team Lead to support operations in Glendale, Arizona. This role will serve as the primary point of contact for coordinating daily activities, supporting staff performance, and ensuring high-quality service delivery in a fast-paced, client-facing environment.
Key Responsibilities
- Serve as the primary point of contact for issue resolution and escalation related to Intake Specialists
- Conduct weekly check-ins with client leadership to review staff performance and address any concerns
- Provide timely resolution to operational issues; develop and implement corrective action plans as needed
- Coordinate communication, updates, and task assignments between staff and client stakeholders
- Ensure staff understands and follow all process updates and operational procedures
- Monitor daily operations and...
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