Provisioning Officer

Job Description:

Provisioning (Exit Management) is to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. They are also tasked with assisting the Team Leader to meet performance and quality standards based on established metrics.

ROLES AND RESPONSIBILITIES

• Process market transactions in accordance with the Customer Administration Transfer System (CATS) and B2B procedures
• Perform activities related to market compliance, meter data processing, and provision of data to market participants in accordance with policies and agreements (e.g., AEMO, Retailers, Customers)
• Analyze and resolve issues and exceptions related to the efficient and effective processing of market and billing transactions
• Raise service orders, change requests, and process meter read data
• Liaise with energy networks for site and meter alteration requests on ...